The Internet of Things (IoT) has been on the rise in the last decade as it finds applications in various domains. Hospitality is one of the pioneer sectors that has adopted this technology to create novel services such as smart hotel rooms, personalized services etc. Hotels, restaurants, theme parks, and cruise ships are some specific application areas to improve customer satisfaction by creating an intense interactive environment and data collection with the use of appropriate sensors and actuators. However, applying IoT solutions in the hospitality environment has some unique challenges such as easy physical access to devices. In addition, due to the very nature of these domains, the customers are at the epicenter of these IoT technologies that result in a massive amount of data collection from them. Such data and its management along with business purposes also raises new concerns regarding privacy and ethical considerations. Therefore, this paper surveys and analyzes security, privacy and ethical issues regarding the utilization of IoT devices by focusing on the hospitality industry specifically. We explore some exemplary uses, cases, potential problems and solutions in order to contribute to better understanding and guiding the business operators in this sector.

中文翻译：

---

酒店领域物联网实施的安全、隐私和道德问题

物联网 (IoT) 在过去十年中不断发展，因为它在各个领域都有应用。酒店业是采用该技术创建智能酒店客房、个性化服务等新颖服务的先驱行业之一。酒店、餐厅、主题公园和游轮是一些特定的应用领域，通过创建激烈的互动来提高客户满意度使用适当的传感器和执行器来收集环境和数据。然而，在酒店环境中应用物联网解决方案存在一些独特的挑战，例如易于物理访问设备。此外，由于这些领域的性质，客户处于这些物联网技术的中心，这导致从他们那里收集大量数据。此类数据及其管理以及商业目的也引发了有关隐私和道德考虑的新问题。因此，本文专门针对酒店业，调查和分析了有关物联网设备使用的安全、隐私和道德问题。我们探索了一些示范用途、案例、潜在问题和解决方案，以有助于更好地理解和指导该领域的经营者。