ABSTRACT

This study examines the effects of technology-enacted abusive supervision, defined as subordinate perceptions of supervisor’s use of information and communication technologies (ICTs) to engage in hostile communications. This research was designed to examine if technology-enacted abusive supervision has an impact on both the work and family domains. Based on conservation of resources theory, we theorize that technology-enacted abusive supervision enhances subordinate engagement in emotional labor surface acting, which contributes to emotional exhaustion, which in turn impacts both the work and family domains. Results demonstrate significant paths in both domains. Subordinate perceptions of technology-enacted abusive supervision are positively related to the engagement in technology-enacted incivility through the serial mediation of emotional labor surface acting and emotional exhaustion. Additionally, subordinate perceptions of technology-enacted abusive supervision are positively related to family undermining at home for the subordinate through the serial mediation of emotional labor surface acting, emotional exhaustion, and stress transmission.

摘要

本研究考察了技术制定的滥用监督的影响，其定义为下属对监督者使用信息和通信技术 (ICT) 进行敌对通信的看法。这项研究旨在检查技术导致的滥用监督是否对工作和家庭领域产生影响。基于资源节约理论，我们的理论是技术制定的虐待监督会增强下属对情绪劳动表面行为的参与，从而导致情绪耗竭，进而影响工作和家庭领域。结果表明在这两个领域都有重要的路径。通过情绪劳动表面行为和情绪耗竭的连续中介，下属对技术实施虐待监督的感知与技术实施不文明行为的参与呈正相关。此外，下属对技术性虐待监督的感知与通过情绪劳动表面行为、情绪耗竭和压力传递的连续中介对下属的家庭破坏呈正相关。