Abstract Change readiness (CR) has important impact on the success of knowledge acquisition (KA). So it is necessary for managers to know how KA is shaped by CR elements. Review of the extant literature shows a paucity in this regard specially regarding intra-organizational rather than inter-organizational level. Therefore, to bridge this gap, this study aims to present a fuzzy cognitive map (FCM) model in which interactions among CR elements for KA are identified. To do so, first, elements for measuring CR for KA were extracted from the relevant literature. Then, the identified elements were screened through distributing the first designed questionnaire among the select sample of survey organization. Then, the second questionnaire was used to measure the select elements and find the relation between them, using FCM and Mental Modeler Software. To improve CR for KA, some scenarios are suggested by the managers and the impact of each scenario on the whole CR elements is identified using sensitive analysis of the FCM model. After comparing the scenarios, it is concluded improving more elements in one scenario does not necessarily result in better impact on the whole CR for KA. This is due to the interaction among the elements which sometimes could be negative. The proposed model might help managers of the survey organization evaluate their CR improvement plans for KA before taking any actions. In addition, this study can give an idea to other organizations and industries to apply this approach according to their own relevant criteria. This study is among the first in its kind which presents a model using FCM method in which the interactions among the CR elements influencing KA are considered.

中文翻译：

---

变革准备对知识获取过程的影响建模：案例研究

摘要 变革准备（CR）对知识获取（KA）的成功有重要影响。所以管理者有必要了解 KA 是如何被 CR 元素塑造的。现有文献的回顾表明，在这方面特别是关于组织内而不是组织间层面的缺乏。因此，为了弥合这一差距，本研究旨在提出一种模糊认知图 (FCM) 模型，其中识别 KA 的 CR 元素之间的相互作用。为此，首先，从相关文献中提取用于衡量 KA 的 CR 的要素。然后，通过在调查组织的选定样本中分发第一个设计的问卷来筛选识别的元素。然后，第二份问卷用于测量所选元素并找到它们之间的关系，使用 FCM 和 Mental Modeler 软件。为了提高 KA 的 CR，管理人员建议了一些场景，并使用 FCM 模型的敏感分析来确定每个场景对整个 CR 元素的影响。对比场景后得出的结论是，在一个场景中改进更多元素并不一定会对 KA 的整个 CR 产生更好的影响。这是由于元素之间的相互作用有时可能是负面的。提议的模型可以帮助调查组织的经理在采取任何行动之前评估他们的 KA 的 CR 改进计划。此外，这项研究可以为其他组织和行业提供一个想法，根据他们自己的相关标准应用这种方法。