ABSTRACT Cloud computing can help organizations create business value for long-term viability and sustainability by providing flexibility and versatility. We report a systematic analysis of the central role of cloud computing capability in bridging the information technology (IT) features of cloud computing and its business value. We posit that the IT features of cloud computing lead to measureable increase in business value on both dimensions of performance benefit and collaboration benefit through cloud computing capability. Survey data collected from 174 firms largely support our hypotheses. This study offers fine-grained insights into the mechanisms of how the IT features of cloud computing influence the business value stemming from cloud computing. Firms should focus more on cultivating organizational capabilities to effectively deploy cloud computing in order to harvest the benefits promised by cloud computing.

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云计算能力：其技术根源和业务影响

摘要 云计算可以通过提供灵活性和多功能性来帮助组织为长期生存能力和可持续性创造商业价值。我们报告了对云计算能力在弥合云计算的信息技术 (IT) 特征及其业务价值方面的核心作用的系统分析。我们认为，云计算的 IT 特性通过云计算功能在性能优势和协作优势两个维度上都带来了可衡量的业务价值增长。从 174 家公司收集的调查数据在很大程度上支持了我们的假设。这项研究提供了有关云计算的 IT 功能如何影响源自云计算的业务价值的机制的细粒度见解。