Abstract This study aims to examine the effects of maintenance service firms’ resources and capabilities on maintenance performance, measured by the turnaround time of medical devices (TAT). The theoretical framework used in this study is based on the resource-based view (RBV) and agency theory (AT). The hypotheses were tested using information on 764 medical devices and 60 maintenance service providers, resulting in 1403 maintenance transactions. As such, our data sample is significantly larger than those used in previous studies in this area. For this study we used a variation of the proportional hazards model, the conditional frailty gap time hazards model. The empirical analysis of this research is among the first to quantify how the performance of maintenance providers is affected by the core constructs of both the resource-based view and agency theory, using statistical evidence.

中文翻译：

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维修绩效的决定因素：基于资源的观点和代理理论方法

摘要 本研究旨在通过医疗设备的周转时间 (TAT) 来检验维修服务公司的资源和能力对维修绩效的影响。本研究使用的理论框架基于资源基础观（RBV）和代理理论（AT）。使用 764 种医疗设备和 60 家维护服务提供商的信息对假设进行了检验，产生了 1403 次维护交易。因此，我们的数据样本明显大于该领域先前研究中使用的数据样本。在这项研究中，我们使用了比例风险模型的变体，即条件虚弱间隙时间风险模型。