The increasing complexity of architectural practice presents a challenge to transferring knowledge from use to design contexts, leaving attending to user experience an implicit design dimension. An ethnographic study in three firms sheds light on how knowledge about user experience – unpacked into facets of perception, activity and meaning – is embedded in architectural practice. It offers insight into the fragile nature of knowledge about user experience, as it is largely contingent, implicit and essentially person-bound. Mapping how this knowledge is mediated by the socio-material environment of design practice allows identifying challenges and leads to knowledge transfer. It highlights the coupling of narratives and materials as a design-oriented way to unlock embodied knowledge, so as to support architects in addressing user experience.

架构实践的日益复杂性提出了将知识从使用转移到设计上下文的挑战，而导致用户体验隐含的设计维度。在三家公司中进行的人种学研究揭示了关于用户体验的知识（如何分解为感知，活动和含义的各个方面）如何被嵌入到建筑实践中。它提供了有关用户体验的知识的脆弱性的见解，因为它很大程度上是偶然的，隐含的并且本质上是人为约束的。通过映射设计实践的社会物质环境如何介导这些知识，可以确定挑战和解决方案。导致知识转移。它强调了叙事与材料的结合，这是一种以设计为导向的方式来解锁具体知识，从而支持架构师解决用户体验。