While cloud computing is touted as a promising information technology advancement, predictions of its value are inconclusive. This research investigates the impact of cloud computing within-firm and across-firm. Drawing on the resource-based view and sociotechnical theory, technical attributes and social attributes of cloud computing are identified to impact firm performance via primary and support use. Results from data collected from 513 firms show varying effects of technical and social attributes in primary use and support use, which help create value and better performance. Such effects also are found to differ between firms in service and manufacturing sectors.

尽管云计算被吹捧为有前途的信息技术进步，但对其价值的预测尚无定论。这项研究调查了企业内部和企业间云计算的影响。利用基于资源的观点和社会技术理论，确定了云计算的技术属性和社会属性，这些属性通过主要用途和支持用途影响公司的绩效。从513家公司收集的数据中得出的结果表明，技术和社会属性对主要用途和支持用途的影响不同，这有助于创造价值和提高绩效。服务业和制造业企业之间的这种影响也有所不同。