The concept of appropriation is of paramount importance for the lasting use of an Information Technology (IT) artefact following its initial adoption, and therefore its success. However, quite often, users’ original expectations are negatively disconfirmed, and instead of appropriating the IT artefact, they discontinue its use. In this study we examine the use of IT artefacts following negative disconfirmation and use Grounded Theory Method techniques to analyse 136 blogposts, collected between March 2011 – July 2017, to investigate how users appropriate or reject the tablet when technology falls short of users’ expectations. Our findings show that users overcome negative disconfirmation through a trial and error process. In doing so, we identify that users appropriate the tablet when the attained benefits significantly outweigh the risks or sacrifices stemming out of its use. We discuss our contribution within the context of the appropriation literature, and highlight that the success of IT lies with the user’s success in identifying personal use scenarios within and across diverse contexts of use.

拨款的概念对于信息技术 (IT) 产品在最初采用后的持久使用以及其成功至关重要。然而，很多时候，用户最初的期望被否定了，而不是挪用 IT 人工制品，他们停止使用它。在这项研究中，我们检查了在否定确认后使用 IT 人工制品，并使用扎根理论方法技术分析了 2011 年 3 月至 2017 年 7 月期间收集的 136 篇博文，以调查当技术达不到用户期望时用户如何接受或拒绝平板电脑。我们的研究结果表明，用户通过试错过程克服了负面的不确定性。在这样做，我们发现，当获得的好处显着超过使用平板电脑所带来的风险或牺牲时，用户就会使用平板电脑。我们在拨款文献的背景下讨论我们的贡献，并强调 IT 的成功取决于用户在识别不同使用环境内和跨不同使用环境的个人使用场景方面的成功。