Emergency management (EM) has always been a concern of people from all walks of life due to the devastating impacts emergencies can have. The global outbreak of COVID-19 in 2020 has pushed EM to the top topic. As mobile phones have become ubiquitous, many scholars have shown interest in using mobile phone data for EM. This paper presents a systematic literature review about the use of mobile phone data for EM that includes 65 related articles written between 2014 and 2019 from six electronic databases. Five themes in using mobile phone data for EM emerged from the reviewed articles, and a systematic framework is proposed to illustrate the current state of the research. This paper also discusses EM under COVID-19 pandemic and five future implications of the proposed framework to guide future work.

由于突发事件可能产生的破坏性影响，应急管理 (EM) 一直是各行各业的人们关注的问题。2020 年全球爆发的 COVID-19 将新兴市场推向了头号话题。随着手机的普及，许多学者对使用手机数据进行 EM 表现出兴趣。本文介绍了关于 EM 使用手机数据的系统文献综述，其中包括 2014 年至 2019 年间来自六个电子数据库的 65 篇相关文章。评论文章中提出了将手机数据用于 EM 的五个主题，并提出了一个系统框架来说明研究的现状。本文还讨论了 COVID-19 大流行下的 EM 以及拟议框架的五个未来影响，以指导未来的工作。