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Building Psychological Safety Through Training Interventions: Manage the Team, Not Just the Project
IEEE Transactions on Professional Communication ( IF 1.6 ) Pub Date : 2020-09-01 , DOI: 10.1109/tpc.2020.3014483
Lisa Dusenberry 1 , Joy Robinson 2
Affiliation  

Background: Successful team collaborations require psychological safety (PS)—a measure that addresses how individuals perceive their own behaviors in a team, allowing members to be comfortable being themselves. Technical communication curricula do not engage deeply with managing the socioemotional components of collaboration. Literature review: Scholarship addressing hundreds of teams with thousands of members concludes that psychological safety has a direct influence on task performance. Few studies track psychological safety across a team's lifecycle, and different professions exhibit a wide range of PS values. Extensive research indicates that collaboration can be improved by training. Research questions: 1. Will a targeted training intervention produce higher levels of psychological safety? 2. Does team duration affect teaming success as exemplified by psychological safety, satisfaction, and cohesion? Methods: Our multisite longitudinal study surveyed 215 students in 50+ short- and long-term teams to understand the effects of a specific training intervention (a PS learning module). Results and discussion: Training had no significant impact, but targeted training might still increase psychological safety. Short-term teams experienced significantly better psychological safety over long-term teams, and psychological safety improved the more time members spent in teams. Comparisons within longitudinal intervals were also significant, indicating that different team contexts influenced our results. Implications and future research: Results suggest that incorporating team-specific training may facilitate building a personal awareness of interdependence among team members. Moreover, research should account for contextual differences and use longitudinal team self-assessments. Future research should concentrate on identifying a range of viability for PS useful in benchmarking.

中文翻译:

通过培训干预建立心理安全:管理团队,而不仅仅是项目

背景:成功的团队合作需要心理安全 (PS)——一种衡量个人如何看待自己在团队中的行为的措施,让成员能够自在地做自己。技术交流课程并没有深入参与管理协作的社会情感成分。文献综述:针对数百个拥有数千名成员的团队的奖学金得出结论,心理安全对任务绩效有直接影响。很少有研究跟踪整个团队生命周期中的心理安全性,不同的职业表现出广泛的 PS 值。广泛的研究表明,可以通过培训来改善协作。研究问题: 1. 有针对性的培训干预会产生更高水平的心理安全感吗?2. 团队持续时间是否会影响团队成功,例如心理安全感、满意度和凝聚力?方法:我们的多站点纵向研究调查了 50 多个短期和长期团队中的 215 名学生,以了解特定培训干预(PS 学习模块)的效果。结果与讨论:培训没有显着影响,但有针对性的培训仍可能增加心理安全感。与长期团队相比,短期团队的心理安全感明显更好,而成员在团队中度过的时间越长,心理安全感就会提高。纵向间隔内的比较也很重要,表明不同的团队环境影响了我们的结果。影响和未来研究:结果表明,结合团队特定的培训可能有助于建立团队成员之间相互依赖的个人意识。此外,研究应考虑背景差异并使用纵向团队自我评估。未来的研究应集中在确定对基准测试有用的 PS 的一系列可行性上。
更新日期:2020-09-01
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