Abstract This paper argues that the concept of affordance, which captures the relations between one's abilities and the properties of one's environment, can help in aligning the elements of a tourism service with intended service experiences. We start with a general review of its conceptual basis in ecological psychology and design research, and then elaborate on the concept's potential applications in the context of tourism service design. The application of an affordance-centred framework is illustrated through a case study which examined a group of tourists with and without visual impairment on a holiday to an international destination. Finally, we offer four propositions to guide the use of the affordance concept in tourism service design.

中文翻译：

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旅游服务设计的可供性


摘要 本文认为，可供性的概念捕捉了一个人的能力与环境属性之间的关系，可以帮助将旅游服务的要素与预期的服务体验结合起来。我们首先概述其在生态心理学和设计研究中的概念基础，然后详细阐述该概念在旅游服务设计背景下的潜在应用。通过一个案例研究来说明以可供性为中心的框架的应用，该案例研究了一群在国际目的地度假的有或没有视力障碍的游客。最后，我们提出四个建议来指导旅游服务设计中可供性概念的使用。