When employees use public settings such as team meetings to engage in voice-the expression of work ideas or concerns, they can spur useful discussions, action planning, and problem solving. However, we make the case that managers, whose support is essential for voice to have a functional impact, are averse to publicly expressed voice and prefer acting on voice that is privately brought up to them in one-on-one settings. Drawing on face management theory (Goffman, 1967), we argue that voice expressed in front of an audience, compared with that expressed one-on-one, is more threatening to the image that managers seek to portray as competent and unerring leaders, and that leads managers to respond more defensively to public voice and endorse it less. This, we propose, is especially true when the relationship quality between manager and employee is weak as public voice from relationally distant employees is perceived as a stronger challenge. Across five studies (correlational and experimental), we find support for our arguments and rule out alternative explanations such as that managers are aversive to public voice because it threatens their ego or that managers feel more accountable to act on publicly provided input. We discuss the implications of our findings for theory and practice. (PsycInfo Database Record (c) 2020 APA, all rights reserved).

中文翻译：

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保持在我们之间：公共与私人声音的管理认可。

当员工使用团队会议等公共场合来表达工作想法或担忧时，他们可以激发有用的讨论、行动计划和解决问题。然而，我们认为经理们的支持对于声音产生功能影响至关重要，他们反对公开表达的声音，更喜欢在一对一的环境中私下向他们提出的声音采取行动。借鉴面子管理理论 (Goffman, 1967)，我们认为，在听众面前表达的声音，与一对一表达的声音相比，对管理者试图描绘为称职和无误的领导者的形象更具威胁性，并且这导致管理人员对公众的声音做出更多的防御性反应，而更少地支持它。这个，我们提议，当经理和员工之间的关系质量较弱时尤其如此，因为来自关系疏远的员工的公开声音被视为更大的挑战。在五项研究（相关性和实验性研究）中，我们找到了对我们论点的支持，并排除了其他解释，例如管理者厌恶公众声音是因为它威胁到他们的自我，或者管理者觉得对公开提供的意见采取行动更有责任感。我们讨论了我们的发现对理论和实践的影响。（PsycInfo 数据库记录 (c) 2020 APA，保留所有权利）。我们为我们的论点找到了支持，并排除了其他解释，例如经理们厌恶公开的声音，因为它威胁到他们的自尊心，或者经理们觉得对公开提供的意见采取行动更有责任感。我们讨论了我们的发现对理论和实践的影响。（PsycInfo 数据库记录 (c) 2020 APA，保留所有权利）。我们为我们的论点找到了支持，并排除了其他解释，例如经理们厌恶公开的声音，因为它威胁到他们的自尊心，或者经理们觉得对公开提供的意见采取行动更有责任感。我们讨论了我们的发现对理论和实践的影响。（PsycInfo 数据库记录 (c) 2020 APA，保留所有权利）。