Abstract The use of smiley-face polling stations has had a rapid growth as a means of automatically and efficiently collecting user satisfaction verdicts in airports, restrooms, museums, and retail. Their advantages are that they are low cost, efficient for both respondents and analysts, in addition to having higher response rates than other survey types. Their main disadvantage is the lack of control with who is voting, meaning both repeat voters and non-voters may lead to biased results. The aim of this study is to assess the representativeness and functioning of such publicly located satisfaction polling stations (SPSs) in an indoor climate setting, and to evaluate their potential for real-time evaluation of occupant's satisfaction with the indoor climate. We carried out continuous field tests in two office buildings for more than two months where the results of SPSs were compared with 473 survey results collected in 10 rounds during the tests. To assess how sensitive the instrument was to changing conditions, we deliberately changed temperature setpoints on selected days in one of the buildings. We found that the SPSs had a high and variable non-response bias which could result in a low accuracy for benchmarking of building indoor climate satisfaction. Results also showed a high correlation between SPS complaints and complaints recorded in the surveys for the thermal comfort aspect of indoor climate, including thermal comfort induced by temperature interventions. SPSs can provide valuable continuous recordings of the occupant's satisfaction with the indoor climate.

中文翻译：

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用于记录居住者对室内气候满意度的笑脸投票站的实地调查

摘要 笑脸投票站作为一种自动有效地收集机场、洗手间、博物馆和零售店用户满意度评价的手段，其使用量迅速增长。它们的优点是成本低，对受访者和分析师都很有效，而且回复率高于其他调查类型。他们的主要缺点是缺乏对谁投票的控制，这意味着重复投票者和非投票者都可能导致有偏见的结果。本研究的目的是评估此类公众满意度投票站 (SPS) 在室内气候环境中的代表性和功能，并评估它们实时评估居住者对室内气候的满意度的潜力。我们在两座写字楼连续进行了两个多月的现场测试，将 SPS 的结果与测试期间 10 轮收集的 473 份调查结果进行了比较。为了评估仪器对不断变化的条件的敏感程度，我们特意在其中一栋建筑物的选定日期更改了温度设定值。我们发现 SPS 具有高且可变的无响应偏差，这可能导致建筑物室内气候满意度基准测试的准确性较低。结果还表明，SPS 投诉与室内气候热舒适方面调查中记录的投诉之间存在高度相关性，包括温度干预引起的热舒适。SPS 可以提供住户对室内气候满意度的有价值的连续记录。