Purpose

Individuals can improve their task performance by using information and communications technology (ICT). However, individuals who use ICT may also suffer from negative outcomes, such as burnout and anxiety, which lead to poorer performance and well-being. While researchers have studied the positive outcomes of ICT use in the aggregate, the same has not been done for negative outcomes.

Design/methodology/approach

This study uses a meta-analysis of 52 studies to examine the relationship between ICT use and negative outcomes, and the influence of job autonomy on ICT use and the negative outcomes of ICT use. Job autonomy is relevant because a higher level of job autonomy allows individuals to decide how, how often and when they will use ICT that is causing negative outcomes for their work.

Findings

The results of the meta-analysis revealed that ICT use increased negative job outcomes and that, unexpectedly, autonomy exacerbated this effect.

Research limitations/implications

The results of this study point to the prevalence of negative outcomes from ICT use among individuals. Researchers should study how users may potentially restrict the value that organizations may be able to obtain from the implementation of new systems, especially whether individual-level negative outcomes could coalesce into a collective resistance. There also needs to be further research into the motivating and inhibiting roles of autonomy in enhancing ICT use, while mitigating its negative impacts simultaneously.

Originality/value

The study provides an aggregate analysis of the negative impacts of ICT use among individuals and the role of autonomy in the relationship.

中文翻译：

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ICT在工作中的负面结果：荟萃分析证据和工作自主性的作用

目的

个人可以通过使用信息和通信技术（ICT）来提高其任务绩效。但是，使用ICT的个人可能还会遭受负面结果，例如倦怠和焦虑，这会导致绩效和幸福感下降。尽管研究人员总体上研究了ICT使用的积极成果，但对于消极成果却没有做同样的事情。

设计/方法/方法

这项研究使用对52项研究的荟萃分析来检验ICT使用与负面结果之间的关系，以及工作自主对ICT使用的影响以及ICT使用的负面结果。工作自主性很重要，因为更高水平的工作自主性使个人可以决定使用ICT的方式，频率和时间，这会给工作带来负面影响。

发现

荟萃分析的结果表明，信息通信技术的使用增加了负面的工作成果，而且出乎意料的是，自主性加剧了这种影响。

研究局限/意义

这项研究的结果表明，个人使用信息通信技术的负面结果十分普遍。研究人员应该研究用户如何潜在地限制组织从新系统的实施中可能获得的价值，尤其是个人层面的负面结果是否可以凝聚成一个集体抵抗。还需要进一步研究激励和抑制自主在增强ICT使用方面的作用，同时减轻其负面影响。

创意/价值

该研究提供了对个人使用ICT的负面影响以及自主权在关系中的综合分析。