Abstract The integration of user experience (UX) work with agile software development has been addressed in extensive research of challenges and process models. However, in-depth research of context-specific improvements of this integration with actual UX professionals and agile developers in their actual practice is limited. This study examines how the integration of UX work with agile development can be improved in the context of a small Danish Software-as-a-Service (SaaS) company. We used the problem- and solution-oriented action research method over 12 months in the company. During this period, we initially carried out extensive participant observations, recorded 32 semi-structured interviews, and finally conducted two improvement iterations with evaluations of their effect on agility. We identified user stories as an essential indicator of UX integration. Verbose user stories imply problems in collaboration and trust, while concise user stories and deliberation improve integration of UX work with agile development. The conclusion is that integrating UX work with agile development in practice is complex, contextualized, and difficult even for only a small part of it. We propose that concise user stories and deliberation can be useful and well-defined focuses for integrating UX work with agile software development without sacrificing their agility.

中文翻译：

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通过用户故事将 UX 工作与敏捷开发相结合：在一家小型软件公司进行的一项行动研究

摘要 用户体验 (UX) 工作与敏捷软件开发的集成已在对挑战和过程模型的广泛研究中得到解决。然而，与实际 UX 专业人员和敏捷开发人员在实际实践中对这种集成的上下文特定改进的深入研究是有限的。本研究探讨了如何在丹麦一家小型软件即服务 (SaaS) 公司的背景下改进 UX 工作与敏捷开发的集成。我们在公司 12 个月内使用了以问题和解决方案为导向的行动研究方法。在此期间，我们最初进行了广泛的参与者观察，记录了 32 次半结构化访谈，最后进行了两次改进迭代，评估了它们对敏捷性的影响。我们将用户故事确定为 UX 集成的重要指标。冗长的用户故事意味着协作和信任方面的问题，而简洁的用户故事和深思熟虑可以改善 UX 工作与敏捷开发的集成。结论是，在实践中将 UX 工作与敏捷开发相结合是复杂的、情境化的，并且即使只是其中的一小部分也很困难。我们建议简明的用户故事和深思熟虑对于将 UX 工作与敏捷软件开发相集成而不牺牲其敏捷性是有用且明确的重点。即使只是其中的一小部分也很困难。我们建议简明的用户故事和深思熟虑对于将 UX 工作与敏捷软件开发相集成而不牺牲其敏捷性是有用且明确的重点。即使只是其中的一小部分也很困难。我们建议简明的用户故事和深思熟虑对于将 UX 工作与敏捷软件开发相集成而不牺牲其敏捷性是有用且明确的重点。