Purpose

The purpose of this study was to identify the major quality features of wearable technology embedded products that have the greatest impact on consumer satisfaction using the Kano model, an organized approach to specify consumer requirements and expectation through a preference classification technique.

Design/methodology/approach

Using a quantitative research method, an online survey was conducted with a convenience sample of US consumers aged between 19 years old and over. A total of otal 471 useable data were obtained and used for the data analysis.

Findings

This study identified that the 11 quality features of wearables belong to one-dimensional quality category among the five Kano categories, although the impact of each quality feature's performance on consumer satisfaction varies. The results also showed that the performance level of durability, long battery life, usability, product safety, comfortability and reasonable price has the greatest impact on consumer satisfaction of wearables.

Research limitations/implications

This study has implications for future research by integrating the Kano model with other design and product development related theoretical models when designing, developing and evaluating various wearable products.

Originality/value

This study quantified the key quality features of wearables using the Kano model, which can be a great measurement tool for future researchers to adopt in their studies. The findings of this study help designers, developers and producers of wearables to prioritize the quality features during the product design, development and manufacturing process.

中文翻译：

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使用Kano模型确定可穿戴技术嵌入式产品的关键质量特征

目的

这项研究的目的是使用Kano模型来确定对消费者满意度影响最大的可穿戴技术嵌入式产品的主要质量特征，该模型是一种通过偏好分类技术指定消费者需求和期望的有组织方法。

设计/方法/方法

使用定量研究方法，对年龄在19岁及以上的美国消费者进行了便利样本的在线调查。总共获得了471个可用数据，并用于数据分析。

发现

这项研究确定了可穿戴设备的11个质量特征属于五个Kano类别中的一维质量类别，尽管每个质量特征的性能对消费者满意度的影响各不相同。结果还表明，耐用性，电池寿命长，可用性，产品安全性，舒适性和合理的价格对可穿戴设备的消费者满意度影响最大。

研究局限/意义

在设计，开发和评估各种可穿戴产品时，通过将Kano模型与其他与设计和产品开发相关的理论模型相集成，该研究对未来的研究具有重要意义。

创意/价值

这项研究使用Kano模型量化了可穿戴设备的关键质量特征，这可以成为未来研究人员在其研究中采用的一种很好的测量工具。这项研究的结果可帮助可穿戴设备的设计师，开发商和生产商在产品设计，开发和制造过程中优先考虑质量特征。