In the context of collective apologies, we investigate whether offenders’ claim to have taken the victims’ perspective enhances victims’ conciliation. We argue this depends on whether offenders acknowledge emotions in victims that match victims’ emotional experience. In Studies 1 and 2 (Ns = 152 and 171), using scenarios, we experimentally manipulated offenders’ claim and the qualitative or quantitative match of acknowledged emotions. When acknowledged emotions matched victims’ experience, claimed perceptive‐taking increased conciliatory victim responses; but when emotions did not match, the offenders’ claim reduced conciliatory victim responses. In Study 3 (N = 138), African‐Americans were presented with the U.S. government's apology for slavery. We manipulated the perspective‐taking claim and measured the similarity of the emotion profile expressed in the apology to that experienced by African‐Americans over their enslavement. With greater mismatch, the perspective‐taking claim backfired, reducing conciliatory responses. Correct acknowledgment of emotions is key for victims perceiving perspective‐taking and responding conciliatorily.

中文翻译：

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犯罪者声称采取受害者的观点可以促进宽恕或适得其反！在集体道歉中正确表达受害者情绪的调节作用

在集体道歉的背景下，我们调查了犯罪者声称采取了受害者观点的说法是否增强了受害者的调解。我们认为，这取决于罪犯是否承认受害者中与受害者的情感经历相匹配的情感。在研究1和2（N s分别为152和171）中，我们使用场景来实验性地操纵罪犯的主张以及公认情绪的定性或定量匹配。当被认可的情绪与受害者的经历相吻合时，声称采取感知的态度会增加和解受害者的反应；但是当情绪不匹配时，罪犯的主张会减少和解受害者的反应。在研究3（N = 138），向非裔美国人致以美国政府对奴隶制的道歉。我们操纵了采取观点观点的主张，并衡量了道歉中表达的情感特征与非裔美国人在奴役中经历的相似性。由于失配加剧，采取观点的主张适得其反，从而减少了和解反应。正确认识情感是受害者感知观点和和解的关键。