ABSTRACT This paper investigates relationships among gender, spatial anxiety, and operational performance of car navigation systems (CNSs) with a traditional Chinese interface. 600 study participants performed a route-locating task on a CNS and reported their competence to cope with spatial anxiety using the Spatial Anxiety Scale. The study found that gender predicted operational performance: female participants needed more time to perform the designated navigation task than male participants; gender predicted participants’ competence to cope with spatial anxiety: female participants reported lower competence to cope with spatial anxiety than male participants, and CNS interface design predicted CNS operational performance. These findings play an important role in determining CNS adoption for drivers. Findings also provide manufacturers and marketers with reliable information regarding at whom they should target their CNS products to demonstrate that manufacturers should develop interfaces that fit small-display CNSs based on gender or create a gender-neutral user experience.

中文翻译：

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谁需要车载导航系统？从空间焦虑和性别差异预测运营绩效

摘要 本文研究了具有繁体中文界面的汽车导航系统 (CNS) 的性别、空间焦虑和操作性能之间的关系。600 名研究参与者在 CNS 上执行了一项路线定位任务，并报告了他们使用空间焦虑量表应对空间焦虑的能力。研究发现，性别可预测操作绩效：女性参与者比男性参与者需要更多时间来执行指定的导航任务；性别预测参与者应对空间焦虑的能力：女性参与者报告的应对空间焦虑的能力低于男性参与者，中枢神经系统界面设计预测中枢神经系统操作表现。这些发现在决定司机采用 CNS 方面发挥着重要作用。