ABSTRACT Deception is an unfortunate staple in group work. Guarding against team members’ deceptive tactics and alternative agendas is difficult and may seem even more difficult in technology-driven business environments that have made multitasking during teamwork increasingly commonplace. This research develops a foundation for a nuanced theoretical understanding of deception detection under these conditions. The intersection of information technology multitasking and deception detection theories is shown to produce various and sometimes competing ideas about how this type of multitasking might affect truthfulness assessments in real-time teamwork. A laboratory study involving a collaborative game helped evaluate the different ideas using manipulated deception and multitasking behaviors in a real-time, virtual group environment. The results provide evidence that information multitasking can actually improve deception detection, likely because multitaskers engage less in the team conversation, making themselves less manipulable. As understanding of multitasking benefits increases, managers and designers can incorporate effective multitasking into collaborative processes.

中文翻译：

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忙于被操纵：多任务与技术如何改善协作团队合作中的欺骗检测

摘要 欺骗是团队工作中令人遗憾的主要内容。防范团队成员的欺骗性策略和替代议程很困难，而且在技术驱动的业务环境中，团队合作中的多任务处理变得越来越普遍，这似乎更加困难。这项研究为在这些条件下对欺骗检测的细致入微的理论理解奠定了基础。信息技术多任务处理和欺骗检测理论的交叉被证明会产生关于这种类型的多任务处理如何影响实时团队合作中的真实性评估的各种有时相互竞争的想法。一项涉及协作游戏的实验室研究有助于在实时虚拟群体环境中使用操纵欺骗和多任务处理行为来评估不同的想法。结果证明，信息多任务处理实际上可以改善欺骗检测，这可能是因为多任务处理者较少参与团队对话，从而使自己不易操纵。随着对多任务处理好处的理解增加，管理人员和设计师可以将有效的多任务处理纳入协作流程。