This article discusses the sources of information used by refugees as they navigate integration systems and processes. The study used interviews to examine how refugees and asylum seekers dealt with their information needs, finding that information gaps were bridged through people and places. People included friends, solicitors, and caseworkers, whereas places included service providers, detention centers, and refugee camps. The information needs matrix was used as an analytical tool to examine the operation of sources on refuge‐seekers' integration journeys. Our findings expand understandings of information sources and information grounds. The matrix can be used to enhance host societies' capacity to make appropriate information available and to provide evidence for the implementation of the information needs matrix.

中文翻译：

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人和地方：弥合难民融合的信息鸿沟

本文讨论了难民在浏览整合系统和流程时使用的信息来源。该研究使用访谈来检查难民和寻求庇护者如何处理他们的信息需求，发现信息差距是通过人和地方弥合的。人们包括朋友、律师和社会工作者，而地方包括服务提供者、拘留中心和难民营。信息需求矩阵被用作一种分析工具，以检查避难寻求者融入旅程中来源的运作。我们的发现扩展了对信息来源和信息基础的理解。该矩阵可用于提高东道国社会提供适当信息的能力，并为信息需求矩阵的实施提供证据。