Transactional Theory of Stress (TTS) suggests that appraisal and coping processes determine the impacts of stressors. Prior research applies TTS at the technology level, where the presence of information and communication technologies (ICTs) triggers the above-mentioned two processes and technostress creators are appraisals of ICTs. We apply TTS at the application level, where the demand of using ICTs to accomplish work triggers the two processes and technostress creators are characteristics of the demand. Results suggest that technostress creators influence appraisal outcomes inconsistently. Problem- and emotion-focused coping strategies, respectively, mediate the influence of challenge and hindrance appraisal outcomes on ICT-enabled productivity.

交易压力理论（TTS）表明，评估和应对过程决定了压力源的影响。先前的研究将TTS应用于技术层面，其中信息和通信技术（ICT）的存在触发了上述两个过程，而技术压力创造者则是对ICT的评估。我们在应用程序级别应用TTS，其中使用ICT完成工作的需求触发了两个过程，而技术压力创造者则是需求的特征。结果表明，技术压力创造者会不一致地影响评估结果。以问题和情感为重点的应对策略分别调解了挑战和障碍评估结果对信息通信技术推动的生产力的影响。