Crisis management systems should be assessed and updated in petrochemical industries due to hazards, such as fire and explosion. Successful crisis management systems can protect both personnel and property in the petrochemical industries. The present study aimed to assess crisis management systems of five petrochemical plants in terms of three aspects, including organizational aspects, human aspects, and technical aspects. A questionnaire was designed, encompassing 34 items to cover all three aspects at both management and staff levels. A multi-criteria decision making (MCDM) approach, including the entropy method and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), was used to analyze the collected data. The outcomes of the entropy method indicated that organizational and human aspects had the greatest influence on crisis management systems of the plants with 58% and 49% importance at management and staff levels, respectively. The crisis management systems of the investigated plants were ranked and analyzed using the TOPSIS approach. The findings of this study could assist managers and other decision-makers to address the issues of crisis management systems in petrochemical industries.

由于火灾和爆炸等危险，应对石化行业的危机管理系统进行评估和更新。成功的危机管理系统可以保护石化行业的人员和财产。本研究旨在从组织，人员和技术三个方面对五个石化厂的危机管理系统进行评估。设计了一份调查表，涵盖34个项目，涵盖管理层和员工层面的所有三个方面。使用多准则决策方法（MCDM）来分析收集的数据，其中包括熵方法和“与理想解决方案相似的优先顺序技术”（TOPSIS）。熵方法的结果表明，组织和人为方面对工厂的危机管理系统影响最大，在管理和员工层面上分别具有58％和49％的重要性。使用TOPSIS方法对被调查工厂的危机管理系统进行排名和分析。这项研究的结果可以帮助管理人员和其他决策者解决石化行业的危机管理系统问题。