Purpose

The purpose of this paper is to present relationship between operation and management practices analyzing the results achieved by both public organizations prone to deploy Lean Six Sigma (LSS) and public organizations that have already implemented the method. The goal is to support the start of method deployment by public managers and the creation of more efficient and effective processes in public organizations.

Design/methodology/approach

An analysis of synergies between findings in the multiple case study carried out in Brazilian public organizations from health and education sectors and successful implementations found in the LSS literature is made.

Findings

The fact that this research comprised organizations from different segments allowed good practices and difficulties to be identified in a unique way, adding more value to the research carried out and increasing the potential of support to the public manager. In addition, it was possible to map the most mentioned benefits of LSS deployment in both health and education sectors and link them to systematized LSS practices.

Research limitations/implications

The presenting research should initiate a scientific discussion on public sector areas more prone to LSS and guide researchers in the development of case studies aimed at the application of this method in public organizations in general.

Practical implications

This paper can assist public managers to become aware of the potential of the organization they manage in the adoption of LSS principles and practices enabling a better quality of services provided to citizens.

Originality/value

The finding that public health organizations are more likely to implement LSS principles and practices when compared to public organizations from other segments can guide more in-depth studies that justify why some organizations would be better able to implement the LSS method and others would face more difficulties in a hypothetical deployment.

中文翻译：

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将实践与结果联系起来：对公共部门精益六西格玛部署的分析

目的

本文的目的是介绍运营和管理实践之间的关系，以分析易于部署精益六西格码（LSS）的公共组织和已经实施该方法的公共组织所取得的结果。目的是支持公共管理人员开始方法部署，并在公共组织中创建更有效的流程。

设计/方法/方法

对卫生和教育部门在巴西公共组织进行的多案例研究结果与LSS文献中成功实施方法之间的协同作用进行了分析。

发现

这项研究由来自不同部门的组织组成，这一事实可以以独特的方式识别出良好的做法和困难，为所进行的研究增加了更多价值，并增加了对公共管理人员的支持潜力。此外，有可能绘制出在卫生和教育部门部署LSS的最受关注的好处，并将它们与系统化的LSS做法联系起来。

研究局限/意义

目前的研究应就更容易发生LSS的公共部门领域展开科学讨论，并指导研究人员开展案例研究，以期将这种方法总体上应用于公共组织。

实际影响

本文可以帮助公共管理者意识到他们采用LSS原则和实践所管理的组织的潜力，从而为公民提供更好的服务质量。

创意/价值

与其他部门的公共组织相比，公共卫生组织更有可能实施LSS原则和实践，这一发现可以指导进行更深入的研究，以证明为什么某些组织能够更好地实施LSS方法而另一些组织将面临更多困难在假设的部署中。