Usability is an increasing concern in open source software (OSS). Given the recent changes in the OSS landscape, it is imperative to examine the OSS contributors' current valued factors, practices, and challenges concerning usability. We accumulated this knowledge through a survey with a wide range of contributors to OSS applications. Through analyzing 84 survey responses, we found that many participants recognized the importance of usability. While most relied on issue tracking systems to collect user feedback, a few participants also adopted typical user-centered design methods. However, most participants demonstrated a system-centric rather than a user-centric view. Understanding the diverse needs and consolidating various feedback of end-users posed unique challenges for the OSS contributors when addressing usability in the most recent development context. Our work provided important insights for OSS practitioners and tool designers in exploring ways for promoting a user-centric mindset and improving usability practice in the current OSS communities.

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开源软件贡献者如何看待和解决可用性问题？重要因素、实践和挑战

可用性是开源软件 (OSS) 中日益受到关注的问题。鉴于 OSS 格局的最新变化，必须检查 OSS 贡献者当前在可用性方面的重要因素、实践和挑战。我们通过对 OSS 应用程序的广泛贡献者的调查积累了这些知识。通过分析 84 份调查回复，我们发现许多参与者认识到可用性的重要性。虽然大多数依赖问题跟踪系统来收集用户反馈，但也有少数参与者采用了典型的以用户为中心的设计方法。然而，大多数参与者展示了以系统为中心而非以用户为中心的观点。在解决最新开发环境中的可用性问题时，了解各种需求并整合最终用户的各种反馈给 OSS 贡献者带来了独特的挑战。我们的工作为 OSS 从业者和工具设计者探索在当前 OSS 社区中促进以用户为中心的思维方式和改进可用性实践的方法提供了重要的见解。