Consider a two-class unobservable priority queue, with Poisson arrivals, generally distributed service, and strategic customers. Customers are charged a fee when joining the premium class. We analyze the maximum revenue achievable under the non-preemptive (NP) and preemptive-resume (PR) policies, and show that a provider is always better off implementing the PR policy. Further, the maximum revenue under PR is sometimes achieved when only a fraction of the customers join the premium class.

中文翻译：

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抢占式与非抢占式队列的战略收入管理

考虑一个两类不可观察的优先队列，具有泊松到达、一般分布式服务和战略客户。客户在加入高级班时需要付费。我们分析了在非抢占式 (NP) 和抢占式恢复 (PR) 政策下可实现的最大收入，并表明供应商实施 PR 政策总是更好。此外，当只有一小部分客户加入高级类别时，有时会实现 PR 下的最大收入。