The COVID-19 pandemic has led to the rapid expansion of telehealth services as healthcare organizations aim to mitigate community transmission while providing safe patient care. As technology adoption rapidly increases, operational telehealth teams must maintain awareness of critical information, such as patient volumes and wait times, patient and provider experience, and telehealth platform performance. Using a model of situation awareness as a conceptual foundation and a user-centered design approach we describe our process for rapidly developing and disseminating dashboard visualizations to support telehealth operations. We used a 5-step process to gain domain knowledge, identify user needs, identify data sources, design and develop visualizations, and iteratively refine these visualizations. Through this process we identified 3 distinct stakeholder groups and designed and developed visualization dashboards to meet their needs. Feedback from users demonstrated the dashboard’s support situation awareness and informed important operational decisions. Lessons learned are shared to provide other organizations with insights from our process.

中文翻译：

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案例报告：快速开发可视化仪表板，以增强多医院医疗保健系统中COVID-19远程医疗计划的态势意识。

COVID-19大流行导致远程医疗服务的迅速扩展，因为医疗保健组织旨在减少社区传播，同时提供安全的患者护理。随着技术的迅速普及，远程医疗运营团队必须保持对关键信息的意识，例如患者数量和等待时间，患者和提供者的经验以及远程医疗平台的性能。使用状态感知模型作为概念基础和以用户为中心的设计方法，我们描述了快速开发和传播仪表板可视化以支持远程医疗运营的过程。我们使用了五步过程来获取领域知识，识别用户需求，识别数据源，设计和开发可视化效果，以及迭代地完善这些可视化效果。通过此过程，我们确定了3个不同的利益相关者群体，并设计和开发了可视化仪表板来满足他们的需求。用户的反馈表明了仪表板的支持情况意识，并告知了重要的运营决策。分享的经验教训可为其他组织提供我们流程的见解。