In this study, we proposed and examined a theoretical framework for affective interactions with personal information management (PIM). Based on the literature, we identified seven salient affective aspects of PIM: anxiety, efficacy, frustration, desperation, belonging, dependence and loss of control. We examined their frequencies and identified individual differences for age, gender and the number of platforms people use to manage their personal information. Data were collected from 465 participants who filled in a questionnaire built and validated by the researchers. Findings revealed a complex and intense affective experience accompanying PIM that is characterized by anxiety and frustration on the one hand but by a sense of high efficacy and little desperation on the other. The affective experience was more intense for female participants, was correlated with the number of PIM platforms used and decreased with age. We offer various explanations of these findings and suggest implications for future research and platform design.

在这项研究中，我们提出并研究了与个人信息管理（PIM）进行情感互动的理论框架。根据文献，我们确定了PIM的七个重要情感方面：焦虑，功效，沮丧，绝望，归属，依赖和失去控制。我们检查了他们的频率，并确定了年龄，性别和人们用来管理个人信息的平台数量的个体差异。从465名参与者中收集数据，这些参与者填写了研究人员建立并验证的问卷。研究结果揭示了伴随PIM的复杂而强烈的情感体验，一方面表现为焦虑和沮丧，另一方面表现为高效和绝望。对于女性参与者而言，情感体验更为强烈，与使用的PIM平台数量相关，并且随着年龄的增长而下降。我们对这些发现提供了各种解释，并建议了对未来研究和平台设计的启示。