Task-related conflict and person-related conflict in software testing are inevitable and can impact the effectiveness and efficiency of the software development process. The dimensionality of conflict in software testing is reasonably well understood, although in past research both types of conflict have frequently been modeled as reflective constructs that can obstruct the effectiveness of their use as organizational assessment and training tools. One contribution of this study is an empirical model of conflict sources in software engineering; such sources of conflict threaten to derail efficient software development outcomes in firms. A second contribution of this research is the development of a formative measurement model for purposes of development of assessing task conflict and person conflict in software teams. These validated measures can be utilized as training and development instruments for on-the-job remediation of development team conflict. As is indicated in the organizational behavior and software engineering literature, deploying valid measures of workplace stressors such as conflict can lead to the managerial application of effective strategies and tactics to improve workplace morale and satisfaction, to the great benefit of productivity and retention.

中文翻译：

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测量软件测试中的任务冲突和人员冲突

软件测试中的任务相关冲突和人员相关冲突是不可避免的，并且会影响软件开发过程的有效性和效率。尽管在过去的研究中，这两种类型的冲突经常被建模为可能阻碍它们作为组织评估和培训工具使用的有效性的反思性结构，但软件测试中冲突的维度已经得到了相当好的理解。本研究的一个贡献是软件工程中冲突源的经验模型。这种冲突来源可能会破坏公司的有效软件开发成果。本研究的第二个贡献是开发了一个形成性测量模型，用于评估软件团队中的任务冲突和人员冲突。这些经过验证的措施可以用作培训和开发工具，以在工作中纠正开发团队的冲突。正如组织行为和软件工程文献中所指出的那样，对工作场所压力源（如冲突）进行有效测量可以导致管理应用有效的战略和策略来提高工作场所的士气和满意度，从而极大地提高生产力和保留率。