We investigate professional greenhouse growers’ user experience (UX) when using climate-management systems in their daily work. We build on the literature on UX, in particular UX at work, and extend it to ordinary UX at work . In a 10-day diary study, we collected data with a general UX instrument (AttrakDiff), a domain-specific instrument, and interviews. We find that AttrakDiff is valid at work; its three-factor structure of pragmatic quality (PQ), hedonic identification quality, and hedonic stimulation quality is recognizable in the growers’ responses. In this article, UX at work is understood as interactions among technology, tasks, structure, and actors. Our data support the recent proposal for the ordinariness of UX at work. We find that during continued use, UX at work is middle-of-the-scale, remains largely constant over time, and varies little across use situations. For example, the largest slope of the four AttrakDiff constructs when regressed over the 10 days was as small as 0.04. The findings contrast existing assumptions and findings in UX research, which is mainly about extraordinary and positive experiences. In this way, the present study contributes to UX research by calling attention to the mundane, unremarkable, and ordinary UXs at work.

中文翻译：

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工作中的普通用户体验

我们调查专业温室种植者在日常工作中使用气候管理系统时的用户体验 (UX)。我们以 UX 的文献为基础，尤其是工作中的 UX，并将其扩展到工作中的普通用户体验. 在为期 10 天的日记研究中，我们使用通用 UX 工具 (AttrakDiff)、特定领域工具和访谈收集数据。我们发现 AttrakDiff 在工作中是有效的；其语用品质（PQ）、享乐识别品质和享乐刺激品质的三要素结构在种植者的反应中是可识别的。在本文中，工作中的 UX 被理解为技术、任务、结构和参与者之间的交互。我们的数据支持最近关于 UX 在工作中的普通性的提议。我们发现，在持续使用期间，工作中的 UX 处于中等规模，随着时间的推移基本保持不变，并且在使用情况下变化不大。例如，四个 AttrakDiff 构造在 10 天内回归时的最大斜率小至 0.04。这些发现对比了用户体验研究中现有的假设和发现，这主要是关于非凡和积极的经历。通过这种方式，本研究通过引起人们对工作中平凡、不起眼和普通用户体验的关注，为用户体验研究做出了贡献。