The evaluation of users’ satisfaction from the available e-Government services is a very important factor for the e-Government evolution. In this research, the MUlticriteria Satisfaction Analysis (MUSA) method and the related software is used in order to evaluate the users’ satisfaction of agricultural e-Government services. For this reason, we used the results of a survey conducted for an agricultural e-Government web portal in Greece. Five main criteria and the thirty-one sub-criteria were used in order to calculate the global and partial users’ satisfaction. From the results, the strong and the weak points of the agricultural e-Government services and the specific usability attributes that are more crucial for the users’ satisfaction were determined. The results of the questionnaire revealed that the average level of the users’ satisfaction is high but there are still actions to be taken in order to improve the provided agricultural e-Government services. Furthermore, the users of agricultural e-Government services attributed great importance to the criteria of interaction and accessibility. The MUSA method highlights the actions that have to be taken using action and improvement diagrams.

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电子政务门户网站评估：以希腊农业电子政务为例

从可用的电子政务服务中评估用户的满意度是电子政务发展的一个非常重要的因素。在这项研究中，使用了Multicriteria满意度分析（MUSA）方法和相关软件来评估用户对农业电子政务服务的满意度。因此，我们使用了针对希腊农业电子政务门户网站进行的调查的结果。为了计算整体和部分用户的满意度，使用了五个主要标准和三十一个子标准。根据结果​​，确定了农业电子政务服务的优缺点和对用户满意度更关键的特定可用性属性。问卷调查的结果表明，用户满意度的平均水平很高，但是仍然需要采取措施来改善所提供的农业电子政务服务。此外，农业电子政务服务的用户非常重视互动和可及性的标准。MUSA方法使用行动图和改进图突出显示必须采取的行动。