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The optimal knowledge creation strategy of organizations in groupthink situations
Computational and Mathematical Organization Theory ( IF 1.8 ) Pub Date : 2020-06-20 , DOI: 10.1007/s10588-020-09313-w
Namjun Cha , Junseok Hwang , Eungdo Kim

Even though both collective intelligence and groupthink promote concurrence seeking, studies focused on the relationship between the two are lacking. Therefore, this study aims to explore how to transform groupthink into collective intelligence that contributes to knowledge creation. Three “switching factors”— “knowledge conflict,” “reconsideration,” and “organizational memory”—are defined herein. The effects of each factor and combinations of factors were tested through an agent-based model (ABM) and efficiency analysis. The ABM simulation showed that “knowledge conflict” is good for organizational performance but reduces the scope for new knowledge. On the contrary, a model with “reconsideration” or “organizational memory” was able to hold the heterogeneity of knowledge. With respect to efficiency, eight possible strategies were tested by stochastic frontier analysis. Its results showed that the combination of “knowledge conflict” and “reconsideration” had the highest efficiency with respect to both “between-group” and “meta-frontier.” Thus, this study suggests that the switching factors and strategies using their combinations can help in ensuring decentralization and diversity in organizations, and ultimately, contribute to new knowledge creation—specifically, the combination of “knowledge conflict” and “reconsideration” is the most efficient strategy. This study contributes to the possible existence of switching factors and, using them, builds an optimal strategy in the practical field of knowledge management.

中文翻译:

集体思考情况下组织的最佳知识创造策略

尽管集体智慧和集体思维都促进并发寻求,但仍缺乏针对两者之间关系的研究。因此,本研究旨在探索如何将集体思维转变为有助于知识创造的集体智慧。本文定义了三个“切换因素”-“知识冲突”,“重新考虑”和“组织记忆”。通过基于代理的模型(ABM)和效率分析来测试每个因素和因素组合的影响。ABM模拟表明,“知识冲突”对组织绩效有好处,但减少了新知识的范围。相反,具有“重新考虑”或“组织记忆”的模型能够保持知识的异质性。关于效率,通过随机前沿分析测试了八种可能的策略。结果表明,“知识冲突”和“重新考虑”的结合在“群体之间”和“元边界”方面都具有最高的效率。因此,这项研究表明,转换因子和策略结合起来使用可以帮助确保组织中的权力下放和多样性,并最终有助于新知识的创造,特别是“知识冲突”和“重新考虑”的结合是最有效的。战略。这项研究有助于转换因子的可能存在,并利用它们在知识管理的实际领域中建立最佳策略。结果表明,“知识冲突”和“重新考虑”的结合在“群体之间”和“元边界”方面都具有最高的效率。因此,这项研究表明,转换因子和策略结合起来使用可以帮助确保组织中的权力下放和多样性,并最终有助于新知识的创造,特别是“知识冲突”和“重新考虑”的结合是最有效的。战略。这项研究有助于转换因子的可能存在,并利用它们在知识管理的实际领域中建立最佳策略。结果表明,“知识冲突”和“重新考虑”的结合在“群体之间”和“元边界”方面都具有最高的效率。因此,这项研究表明,转换因子和策略结合起来使用可以帮助确保组织中的权力下放和多样性,并最终有助于新知识的创造,特别是“知识冲突”和“重新考虑”的结合是最有效的。战略。这项研究有助于转换因子的可能存在,并利用它们在知识管理的实际领域中建立最佳策略。这项研究表明,转换因子和策略结合起来使用可以帮助确保组织中的权力下放和多样性,并最终有助于创造新的知识-具体来说,“知识冲突”和“重新考虑”的结合是最有效的策略。这项研究有助于转换因子的可能存在,并利用它们在知识管理的实际领域中建立最佳策略。这项研究表明,转换因子和策略结合起来使用可以帮助确保组织中的权力下放和多样性,并最终为新知识创造做出贡献-具体来说,“知识冲突”和“重新考虑”的结合是最有效的策略。这项研究有助于转换因子的可能存在,并利用它们在知识管理的实际领域中建立最佳策略。
更新日期:2020-06-20
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