ABSTRACT The successful introduction of new digital tools on the shop floor and the evaluation of their impacts on workers and their work practices are challenging tasks. Choosing and applying the right evaluation approach, methods, and measures to analyze the impact of digital interventions is a challenging task. To support researchers and practitioners in this challenge, the authors present a study out of the context of a large-scale European project, Facts4workers, which developed and implemented worker-centered smart factory solutions that support knowledge work on the shop floor level. Interventions through digitalization have increased workers’ job satisfaction, innovation and problem-solving skills, and productivity of organizations. The study demonstrates the context-of-use of socio-technical interventions at four case companies in Germany, Slovenia, and Spain. Combining different kinds of assessments, including quantitative (surveys) as well as qualitative data (interviews, observations) – the authors show how the digital solutions extend the workers’ knowledge and competencies and thereby enhance their problem-solving and innovation skills. The evaluation results enable us to deduce valid implications on how to introduce socio-technical interventions and to design ICT solutions that are supposed to address the productivity and more importantly the workers’ job satisfaction and innovation skills.

中文翻译：

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评估社会技术干预对车间工作实践的影响

摘要 在车间成功引入新的数字工具并评估它们对工人及其工作实践的影响是具有挑战性的任务。选择和应用正确的评估方法、方法和措施来分析数字干预的影响是一项具有挑战性的任务。为了支持研究人员和从业者应对这一挑战，作者提出了一项基于欧洲大型项目 Facts4workers 的研究，该项目开发并实施了以工人为中心的智能工厂解决方案，支持车间层面的知识工作。通过数字化进行的干预提高了工人的工作满意度、创新和解决问题的能力以及组织的生产力。该研究展示了德国四家案例公司的社会技术干预的使用背景，斯洛文尼亚和西班牙。结合不同类型的评估，包括定量（调查）和定性数据（采访、观察）——作者展示了数字解决方案如何扩展工人的知识和能力，从而提高他们解决问题和创新的技能。评估结果使我们能够推断出关于如何引入社会技术干预和设计 ICT 解决方案的有效影响，这些解决方案应该解决生产力问题，更重要的是解决工人的工作满意度和创新技能问题。观察）——作者展示了数字解决方案如何扩展工人的知识和能力，从而提高他们解决问题和创新的技能。评估结果使我们能够推断出关于如何引入社会技术干预和设计 ICT 解决方案的有效影响，这些解决方案应该解决生产力问题，更重要的是解决工人的工作满意度和创新技能问题。观察）——作者展示了数字解决方案如何扩展工人的知识和能力，从而提高他们解决问题和创新的技能。评估结果使我们能够推断出关于如何引入社会技术干预和设计 ICT 解决方案的有效影响，这些解决方案应该解决生产力问题，更重要的是解决工人的工作满意度和创新技能问题。