ABSTRACT

Building on conservation of resources theory, this study investigates the relationship between employees’ exposure to coworker incivility and their job performance ratings, while also considering the mediating role of their deviant work behaviors and the moderating role of their ingratiation skills. Results based on multisource, three-wave data from employees and their supervisors in Pakistani organizations show that disrespectful coworker treatment diminishes employees’ performance evaluations, because they seek purposefully to cause harm to their employing organization, as a way to vent their frustrations. This mediating role of organizational deviance is mitigated to the extent that employees have a greater ability to ingratiate with others though. This study accordingly identifies a key mechanism – deviant work behaviors that undermine organizational well-being – through which coworker incivility leads to negative performance consequences, and it reveals how organizations can subdue this process by honing pertinent personal resources within their ranks.

摘要

本研究以资源节约理论为基础，调查了员工接触同事不文明行为与其工作绩效评级之间的关系，同时还考虑了员工越轨工作行为的中介作用和讨好技能的调节作用。基于来自巴基斯坦组织的员工及其主管的多源三波数据的结果表明，不尊重同事的待遇会降低员工的绩效评估，因为他们故意寻求对雇主组织造成伤害，以此作为发泄不满的一种方式。组织偏差的这种中介作用被减轻到员工有更大的讨好他人的能力的程度。