Abstract Change management requires effective communication between diverse project participants to control delays and costs. This study applies social network analysis (SNA) to the change order process, mining tremendous volumes of change-order data. Furthermore, this study evaluates change-order related social network characteristics. SNA measures structural characteristics of the communication network at project, inter-organizational, change-order and time-dependent levels. Communication data are extracted from a project and used as a case study. This study describes how individuals are engaged in and impact the communication network, and emphasizes the significance of effective communication in process-efficiency enhancement. The results quantitatively illustrate the communication network and highlight the roles that key participants play. Key participants who influence the social network are revealed at different levels of the study. This research contributes to the literature by applying SNA to discover social networks in the change management process, and to provide better insight into communication network characteristics.

中文翻译：

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沟通评估变革管理过程的社会网络分析

摘要 变更管理需要不同项目参与者之间的有效沟通，以控制延迟和成本。本研究将社交网络分析 (SNA) 应用于变更单流程，挖掘大量变更单数据。此外，本研究评估了与变更单相关的社交网络特征。SNA 在项目、组织间、变更顺序和时间相关级别衡量通信网络的结构特征。从项目中提取通信数据并用作案例研究。本研究描述了个人如何参与和影响沟通网络，并强调有效沟通在流程效率提升中的重要性。结果定量地说明了通信网络并突出了关键参与者所扮演的角色。影响社交网络的主要参与者在研究的不同层次上都有体现。这项研究通过应用 SNA 来发现变革管理过程中的社交网络，并提供对通信网络特征的更好洞察，从而为文献做出贡献。