People with multiple chronic conditions (MCC) often face complex and overwhelming conflicts in their personal health management. However, little is known about how technology can help users to address these challenges. Better understanding the practices involved in conflict resolution is necessary to guide the design of technology aiming to support this population. This interview study investigated the strategies seniors use to overcome conflicts involving different health issues, their self-care tasks, risks of another illness or complication, and their personal values. We report on the different strategies used to address these conflicts, such as seeking advice and information from different sources to prioritize and compromise. Compromising often involves purposefully deciding against conventional treatments or self-care activities. We argue that rich information and flexibility are required to support decision making in MCC self-care, and advocate for a holistic perspective in technology design for health management. These implications also apply to systems focused on a single illness, as many of their users might live with other conditions.

患有多种慢性病（MCC）的人通常在个人健康管理中面临复杂而压倒性的冲突。但是，人们对技术如何帮助用户应对这些挑战知之甚少。必须更好地了解解决冲突所涉及的实践，以指导旨在支持该人群的技术设计。这项访谈研究调查了老年人用来克服涉及不同健康问题，他们的自我保健任务，另一种疾病或并发症的风险以及他们的个人价值观的冲突的策略。我们报告了用于解决这些冲突的不同策略，例如从不同来源寻求建议和信息以进行优先排序和妥协。妥协通常涉及有目的地决定不采用常规治疗或自我护理活动。我们认为，必须有丰富的信息和灵活性才能支持MCC自我护理决策，并主张在健康管理技术设计中采用整体观点。这些含义也适用于针对单一疾病的系统，因为其许多用户可能生活在其他情况下。