This paper recommends that Vietnam Airlines use a pro-offered model to both evaluate and improve its current service network being operated at international airports. The model includes cluster analysis, ANOVA, and Scheffé post hoc to provide service performance insights and to serve as a complementary corporate benchmark for evaluating service potential and for identifying deficient service areas. By means of this model, the managerial board can designate a potent strategy for ground handling service. Additionally, the given model provides expatriate station managers with a clearer viewpoint of the localized productivity level as performed in relation to other airports concomitant within their own clusters.

中文翻译：

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聚类分析法在确定越南航空地面服务质量基准中的应用

本文建议越南航空公司使用提供的模型来评估和改善其在国际机场运营的当前服务网络。该模型包括聚类分析，ANOVA和事后安排Scheffé，以提供服务绩效见解，并作为评估服务潜力和识别不足服务区域的补充公司基准。通过这种模型，管理委员会可以为地面处理服务指定有效的策略。此外，给定的模型为外派驻地管理人员提供了相对于与其自身集群内其他机场相对应的本地化生产率水平的更清晰观点。