Transportation Research Part E: Logistics and Transportation Review ( IF 8.3 ) Pub Date : 2020-05-30 , DOI: 10.1016/j.tre.2020.101968 Muhammad Shakeel Sadiq Jajja , Muhammad Asif , Frank Montabon , Kamran Ali Chatha
Drawing from social exchange theory, this paper proposes and empirically examines organizational citizenship behavior as a possible mechanism to explain the association between suppliers’ socially responsible behavior and organizational performance. Data were collected from companies in the apparel supply chain in Pakistan, a developing country. Findings show that social responsibility standards have a positive impact on organizational citizenship behavior which in turn positively impacts operational and quality performance. Further, a mediation relationship is shown. This research informs practitioners that social responsibility initiatives instigate deep-rooted changes promoting social-friendly behaviors impacting firm performance. Suggestions for future research are discussed.