Evaluating and selecting suitable sustainable recycling partners is a key work in sustainable supply chain management. In order to deal with the probabilistic linguistic influence relations between criteria and obtain the key factors that influence the evaluation results of sustainable recycling partners, we propose a new decision-making trial and evaluation laboratory (DEMATEL) method. First, we propose a new generalized weighted ordered weighted averaging (GWOWA) operator and discuss its properties. Second, we use probabilistic linguistic term sets (PLTSs) to aggregate the experts’ hesitant fuzzy linguistic decision-making information and develop a novel method of transforming PLTSs into triangular fuzzy numbers (TFNs) based on the proposed GWOWA operator and the characteristics of PLTSs. Furthermore, we propose a method of making criteria relation analysis based on DEMATEL with TFNs. With the method, we not only access the importance weights of criteria but also obtain the influence relation among the criteria and cluster the criteria into two groups: cause group and effect group. Finally, we apply our method to a real case of sustainable recycling partner selection.

评估和选择合适的可持续回收合作伙伴是可持续供应链管理中的关键工作。为了处理标准之间的概率语言影响关系并获得影响可持续回收伙伴评估结果的关键因素，我们提出了一种新的决策试验与评估实验室（DEMATEL）方法。首先，我们提出一种新的广义加权有序加权平均（GWOWA）运算符并讨论其性质。其次，我们使用概率语言术语集（PLTS）来汇总专家们犹豫的模糊语言决策信息，并根据提出的GWOWA算子和PLTS的特征，开发一种将PLTS转换为三角模糊数（TFN）的新方法。此外，我们提出了一种基于DEMATEL和TFN的准则关系分析方法。通过该方法，我们不仅可以访问标准的重要性权重，还可以获取标准之间的影响关系，并将标准分为两组：原因组和效果组。最后，我们将我们的方法应用于可持续回收伙伴选择的真实案例。