OBJECTIVE To measure the change in knowledge of a certified pharmacy technician (CPhT) after completing a standardized educational module highlighting key information required to complete chronic care management services. SETTING Seven independent community pharmacy locations. PRACTICE DESCRIPTION Realo Discount Drugs is a group of 19 independent community pharmacies serving eastern North Carolina. PRACTICE INNOVATION Three modules were created to educate CPhTs: (1) basics of chronic care management, (2) medication and vaccination reconciliation and screening tools, and (3) assessing chronic diseases and setting goals. Each module averaged 10 minutes and was in the form of voice-over Microsoft PowerPoint (Microsoft Corporation, Redmond, WA) slides. EVALUATION The CPhTs anonymously took a computerized 20-question pretest before viewing the modules. The CPhTs were asked to view the modules within 7 days of completing the pretest. After at least 14 days of module completion, the CPhTs anonymously took the same computerized 20-question posttest and a 3-question survey. Pre- and posttest scores were compared using a paired t-test. RESULTS A total of 12 participants completed the study. The mean pretest score was 60% (12/20 points), the mean posttest score was 75% (15/20 points), the mean difference between pre- and posttest scores was an increase of 15% (3 points), and this difference was statistically significant (P = 0.004). There were 10 CPhTs who had an increase in score from pre- to posttest. Most of the CPhTs found the modules to be informative and to have value in increasing their abilities and responsibilities in performing as CPhTs. Some of the CPhTs reported using the learned information daily. CONCLUSION These standardized modules were effective in increasing clinical knowledge of the CPhTs for completing chronic care management services. New topics can be added in the future, as well as following up with CPhTs on missed questions and knowledge application.

中文翻译：

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标准化模块对药房技术人员进行培训以协助提供长期护理管理服务的效果。

目的在完成标准化的教学模块（着重强调完成慢性病护理管理服务所需的关键信息）后，衡量注册药剂师（CPhT）知识的变化。设置七个独立的社区药房。业务描述Realo Discount Drugs是由19个独立的社区药店组成的团体，为北卡罗来纳州东部提供服务。实践创新创建了三个模块来教育CPhT：（1）慢性护理管理的基础知识；（2）药物和疫苗的对账和筛选工具；以及（3）评估慢性病和设定目标。每个模块平均需要10分钟，并且采用Microsoft PowerPoint幻灯片（Microsoft Corporation，Redmond，WA）幻灯片的形式。评估CPhT在查看模块之前以匿名方式接受了20个问题的计算机化预测。要求CPhT在完成预测试后的7天内查看模块。在至少完成14天的课程后，CPhT会匿名参加相同的计算机化20题后测和3题调查。使用配对t检验比较测试前和测试后的分数。结果共有12位参与者完成了研究。测验前平均分数为60％（12/20分），测验后平均分数为75％（15/20分），测验前和测验平均分之差为15％（3分），差异具有统计学意义（P = 0.004）。从考试前到考试后，有10位CPhT得分有所提高。大多数CPhT认为这些模块具有信息性，并且在提高其作为CPhT的能力和责任方面具有价值。一些CPhT每天使用学习的信息进行报告。结论这些标准化模块有效地增加了CPhTs的临床知识，以完成慢性护理管理服务。将来可以添加新主题，也可以在遗漏的问题和知识应用方面跟进CPhT。