This paper assesses the digital divide between and within the 28 member-states of the European Union. The analysis comprised four socio-demographic contexts: age, education, gender, and income. Because of the digital divide’s complexity, a multivariate approach was applied - factor analysis with oblique rotation, which resulted in two distinct dimensions: e-Services and Social Networks. To test the significant differences of European Union positioning and European Union disparities, Multivariate Analysis of Variance and Squared Rank Test were computed. Findings show that e-Services adoption is influenced primarily by the education level of individuals, while Social Networks adoption is more affected by individuals’ age.

本文评估了欧盟28个成员国之间及其内部的数字鸿沟。分析包括四个社会人口环境：年龄，教育程度，性别和收入。由于数字鸿沟的复杂性，因此采用了多元方法-倾斜旋转的因子分析，这产生了两个不同的维度：电子服务和社交网络。为了检验欧盟定位和欧盟差距的显着差异，计算了方差的多元分析和平方秩检验。研究结果表明，电子服务的采用主要受个人教育程度的影响，而社交网络的采用则更受个人年龄的影响。