ABSTRACT Airport terminals are dynamic environments and security/passport services generally constitute costly bottlenecks in terminals. Increases in the number of airline passengers compels airport terminals to provide more efficient services to its customers under space and resource limitations. This study examines the level of service of passenger processes at Istanbul Atatürk Airport by constructing a comprehensive simulation model. It focuses mainly on passport control services and passenger transfer security services because of the airport's hub status and the strategy of Turkish Airlines. The increasing number of transfer passengers may cause disruptions in departure flight schedules due to slow passenger processes. After validating the model, we investigate the consequences of three main alternative solutions, including 17 sub-scenarios, to capture target quality levels. Finally, we provide the results for each scenario to investigate the optimum allocation of resources to terminal operations.

中文翻译：

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基于仿真的评估方法，以改善枢纽机场的地面服务运营

摘要 机场航站楼是动态环境，安全/护照服务通常构成航站楼成本高昂的瓶颈。航空公司乘客数量的增加迫使机场航站楼在空间和资源有限的情况下为其客户提供更高效的服务。本研究通过构建综合模拟模型来检查伊斯坦布尔阿塔图尔克机场的旅客流程服务水平。由于机场的枢纽地位和土耳其航空公司的战略，它主要专注于护照检查服务和旅客转运安全服务。由于旅客流程缓慢，中转旅客数量的增加可能会导致出发航班时刻表的中断。在验证模型后，我们研究了三种主要替代解决方案的后果，包括 17 个子场景，以捕捉目标质量水平。最后，我们提供了每个场景的结果，以研究资源对码头运营的最佳分配。