ABSTRACT

Research in both Organizational Behavior and Organizational Psychology has found that incivility via mobile phone technology has reached pandemic proportions in our contemporary society with significant negative impacts including poor physical and mental health. Porath and Pearson’s incivility spiral theory posits that the low intensity nature of incivility does not exclude it from becoming a precursors of workplace violence, aggression, harassment and conflict. In fact, incivility has become even more prevalent through the advancement of technology (i.e. mobile phone), increased global interactions and cultural diversity. Despite this, there is limited understanding on the antecedents of mobile phone incivility and whether different generations of Australian mobile users perceived incivility on the phone differently. To address this gap, participants from Generation ‘Y’(Millennials), Generation ‘X’ and Baby Boomers were recruited through snowball sampling and interviewed qualitatively about their lived experiences of mobile phone incivility. Using an Interpretative Phenomenological Approach (IPA), five main themes were identified. Results also indicated that Baby Boomers and Generation ‘X’ tend to be less tolerant of technological incivility than Millennials. This suggests potential intergenerational differences among different generations of Australians, resulting in negative interpersonal interactions.

摘要

组织行为学和组织心理学的研究发现，通过手机技术进行的不文明行为在我们当代社会已经达到了大流行的程度，并产生了严重的负面影响，包括身心健康状况不佳。Porath 和 Pearson 的无礼螺旋理论认为无礼的低强度性质并不排除它成为工作场所暴力、侵略、骚扰和冲突的先兆。事实上，随着技术的进步（即移动电话）、全球互动的增加和文化的多样性，不文明行为变得更加普遍。尽管如此，人们对手机不文明的前因以及不同代的澳大利亚移动用户是否对手机不文明的看法不同，了解有限。为了弥补这一差距，“Y”一代（千禧一代）、“X”一代和婴儿潮一代的参与者是通过滚雪球抽样招募的，并就他们的手机不文明生活经历进行了定性访谈。使用解释性现象学方法 (IPA)，确定了五个主要主题。结果还表明，婴儿潮一代和“X”一代对技术不文明的容忍度往往低于千禧一代。这表明不同代澳大利亚人之间存在潜在的代际差异，导致负面的人际交往。确定了五个主要主题。结果还表明，婴儿潮一代和“X”一代对技术不文明的容忍度往往低于千禧一代。这表明不同代澳大利亚人之间存在潜在的代际差异，导致负面的人际交往。确定了五个主要主题。结果还表明，婴儿潮一代和“X”一代对技术不文明的容忍度往往低于千禧一代。这表明不同代澳大利亚人之间存在潜在的代际差异，导致负面的人际交往。