ABSTRACT The use of the term “smartness” in the context of public service delivery indicates an ambition of the public sector to become more agile and resilient through the adoption of emerging technologies. The Internet of Things (IoT) is an emerging technology that will be key to the realisation of smart public services. The research presented in this paper explored the role of IoT in public sector innovation through a qualitative study of how IoT technology can be leveraged to create and deliver smart winter road maintenance services. We use an existing smartness framework – based on the dimensions of efficiency, effectiveness, transparency and collaboration – to examine the consequences of introducing IoT-based innovation to road maintenance services. The findings suggest that IoT enables public sector innovation and that smartness is created through the combination of technology, people and organisations. The realisation of smartness in public sector innovation requires sufficient management capabilities and robust technology strategies, along with a willingness to explore and adopt new work practices rather than simply implement emerging technologies.

中文翻译：

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探索智慧公共部门创新——以物联网打造智慧公共服务

摘要 在提供公共服务的背景下使用“智能”一词表明公共部门希望通过采用新兴技术变得更加灵活和有弹性。物联网 (IoT) 是一项新兴技术，将成为实现智能公共服务的关键。本文介绍的研究通过对如何利用物联网技术创建和提供智能冬季道路维护服务的定性研究，探讨了物联网在公共部门创新中的作用。我们使用现有的智能框架——基于效率、有效性、透明度和协作的维度——来检查将基于物联网的创新引入道路维护服务的后果。调查结果表明，物联网促进了公共部门的创新，而智能是通过技术、人员和组织的结合创造的。在公共部门创新中实现智能需要足够的管理能力和强大的技术战略，以及探索和采用新的工作实践而不是简单地实施新兴技术的意愿。