The need for treatment of common mental health problems such as depression or anxiety has steadily increased. However, many people still do not receive effective and timely treatment due to the low availability, accessibility, and acceptability of traditional counseling. In this study, we developed a scalable, effective, and accessible app to address the problems that arise in traditional face-to-face counseling and to treat common psychological problems such as mild depression that people experience in their daily lives. The suggested app features semi-crowdsourced counseling, immediate intervention from multiple counselors, Cognitive Behavioral Therapy (CBT)-based short comments, and gamification. In a two-week randomized control trial (RCT), we surveyed 47 college students in their 20 s to investigate the efficacy of the suggested app and found that depression levels were reduced significantly only in the experimental group using the app. In addition, we conducted a user survey to determine which design factors affected the user experience of clients and counselors using the app. The proposed app can be used to help those suffering from mild depression in daily life, and it can also be used as a training aid to enhance counselors’ counseling skills.

治疗常见的精神健康问题（例如抑郁症或焦虑症）的需求稳步增长。但是，由于传统咨询服务的可用性，可及性和可接受性低，许多人仍未得到有效及时的治疗。在这项研究中，我们开发了一个可扩展，有效且可访问的应用程序，以解决传统面对面咨询中出现的问题，并处理人们在日常生活中遇到的常见心理问题，例如轻度抑郁症。建议的应用程序具有半众包咨询，多名咨询员的即时干预，基于认知行为疗法（CBT）的简短评论以及游戏化的功能。在为期两周的随机对照试验（RCT）中，我们在20秒钟内对47位大学生进行了调查，以研究建议的应用程序的效果，发现只有使用该应用程序的实验组的抑郁水平才显着降低。此外，我们进行了用户调查，以确定哪些设计因素影响了使用该应用程序的客户和顾问的用户体验。拟议的应用程序可用于帮助那些在日常生活中患有轻度抑郁症的人，也可作为培训工具来提高辅导员的咨询技巧。