In this article, we report on one lab study and seven follow-up studies on a crowdsourcing platform designed to investigate the potential of animation cues to influence users’ perception of two smart systems: a handwriting recognition and a part-of-speech tagging system. Results from the first three studies indicate that animation cues can influence a participant’s perception of both systems’ performance. The subsequent three studies, designed to try and identify an explanation for this effect, suggest that this effect is related to the participants’ mental model of the smart system. The last two studies were designed to characterize the effect more in detail, and they revealed that different amounts of animation do not seem to create substantial differences and that the effect persists even when the system’s performance decreases, but only when the difference in performance level between the systems being compared is small.

在本文中，我们报告了一个众包平台上的一项实验室研究和七项后续研究，旨在研究动画提示影响用户对两个智能系统的感知的潜力：手写识别和词性标记系统。前三项研究的结果表明，动画提示可以影响参与者对两种系统性能的感知。随后的三项研究旨在试图找出对此影响的解释，表明该影响与参与者的智能系统心理模型有关。最近的两项研究旨在更详细地描述效果，并且他们发现，不同数量的动画似乎并没有产生实质性的差异，并且即使系统的性能下降，效果也会持续存在，