ABSTRACT The need for improved public transport (PT) ticketing in ever-growing deregulated PT markets has made well-designed integrated ticketing systems a priority area of intervention for PT service providers around the world. Yet, very little practical evidence of its impacts are reported in Sweden and in the world at large. The focus of this study was the impacts of the Movingo integrated ticketing scheme in terms of PT patronage, user satisfaction and the perceived quality of the ticketing set-up. Three travel surveys were conducted along the Stockholm-Uppsala route. Methods including logistic regression and correlated t-tests were used to analyse the samples. The findings suggest that the scheme made rail commuting more attractive resulting in an overall increase of about 24% in ticket sales with 3% – 15% car commuters reporting that they patronised PT services after the project. The scheme also resulted in increased rail commuter satisfaction. The overall perceived quality of the ticketing set-up did not however improve due to interoperability challenges. Service providers’ uncertainty about equitable distribution of revenue among the participating service providers, interoperability challenges and the lack of interest among most of the participating service providers to sell Movingo tickets are some issues to be addressed.

中文翻译：

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Movingo 综合票：跨越瑞典 mälardalen 地区的无缝连接

摘要 在不断增长的解除管制的 PT 市场中，对改进公共交通 (PT) 票务的需求使设计良好的综合票务系统成为全球 PT 服务提供商的优先干预领域。然而，在瑞典和整个世界几乎没有报道其影响的实际证据。本研究的重点是Movingo 综合票务计划在PT 乘客量、用户满意度和票务设置感知质量方面的影响。沿着斯德哥尔摩-乌普萨拉路线进行了三项旅行调查。使用逻辑回归和相关 t 检验等方法分析样本。调查结果表明，该计划使铁路通勤更具吸引力，导致票务销售总体增长约 24%，其中 3% 至 15% 的汽车通勤者表示，他们在项目后光顾了 PT 服务。该计划还提高了铁路通勤者的满意度。然而，由于互操作性挑战，票务设置的整体感知质量并没有提高。服务供应商在参与服务供应商之间公平分配收入的不确定性、互操作性挑战以及大多数参与服务供应商对销售movingo门票缺乏兴趣是一些需要解决的问题。然而，由于互操作性挑战，票务设置的整体感知质量并没有提高。服务供应商在参与服务供应商之间公平分配收入的不确定性、互操作性挑战以及大多数参与服务供应商对销售movingo门票缺乏兴趣是一些需要解决的问题。然而，由于互操作性挑战，票务设置的整体感知质量并没有提高。服务供应商在参与服务供应商之间公平分配收入的不确定性、互操作性挑战以及大多数参与服务供应商对销售movingo门票缺乏兴趣是一些需要解决的问题。