The novel coronavirus disease-19 (COVID-19) pandemic has altered our economy, society, and healthcare system. While this crisis has presented the U.S. healthcare delivery system with unprecedented challenges, the pandemic has catalyzed rapid adoption of telehealth, or the entire spectrum of activities used to deliver care at a distance. Using examples reported by U.S. healthcare organizations, including ours, we describe the role that telehealth has played in transforming healthcare delivery during the 3 phases of the U.S. COVID-19 pandemic: (1) stay-at-home outpatient care, (2) initial COVID-19 hospital surge, and (3) postpandemic recovery. Within each of these 3 phases, we examine how people, process, and technology work together to support a successful telehealth transformation. Whether healthcare enterprises are ready or not, the new reality is that virtual care has arrived.

中文翻译：

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远程医疗转型：COVID-19 和虚拟护理的兴起。

新型冠状病毒病 19 (COVID-19) 大流行改变了我们的经济、社会和医疗保健系统。尽管这场危机给美国医疗保健服务系统带来了前所未有的挑战，但这场大流行促进了远程医疗或用于远程提供医疗服务的所有活动的快速采用。我们使用包括我们在内的美国医疗保健组织报告的示例，描述了远程医疗在美国 COVID-19 大流行的三个阶段中在改变医疗服务提供方面所发挥的作用：(1) 居家门诊护理，(2) 初始护理COVID-19 医院激增，以及 (3) 大流行后恢复。在这三个阶段的每个阶段中，我们都会研究人员、流程和技术如何协同工作以支持成功的远程医疗转型。无论医疗保健企业是否准备好，新的现实是虚拟护理已经到来。