Abstract Initial results suggest that decision support systems (DSSs) can trigger ‘directed forgetting’ in business settings if users trust in the DSS. In the present study, we further examined this trust effect on DSS-cued forgetting and related positive effects on users’ cognitive resources, performance, and well-being. Moreover, we investigated how trust translates into behavioural intentions to use a DSS, and into actual usage of the DSS. Finally, we examined if risk-related framing of decision outcomes (loss vs. gain framing) moderates trust effects on directed forgetting and behavioural intentions. In line with our expectations, results of an experiment with N = 200 participants confirmed that trust significantly enhances directed forgetting, performance, and well-being. Behavioural intentions fully mediated the trust effect on DSS use. Framing of decision outcomes showed no moderation but a main effect on directed forgetting, with loss framing reducing the directed forgetting effect. Practitioner summary: This experimental study demonstrates the importance of trust in information systems to leverage positive effects of these systems on users’ cognitive resources, performance, and well-being in a simulated complex business setting. Abbreviations: DSS(s): decision support system(s); R–F: remember-forget difference; ANOVA: difference analysis of variance

中文翻译：

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信任是必不可少的：信息系统对用户记忆的积极影响需要对系统的信任

摘要 初步结果表明，如果用户信任 DSS，决策支持系统 (DSS) 可以在业务环境中触发“定向遗忘”。在本研究中，我们进一步研究了这种信任对 DSS 提示遗忘的影响，以及对用户认知资源、表现和幸福感的相关积极影响。此外，我们调查了信任如何转化为使用 DSS 的行为意图，以及如何转化为 DSS 的实际使用。最后，我们检查了与风险相关的决策结果框架（损失与收益框架）是否会缓和信任对定向遗忘和行为意图的影响。与我们的预期一致，一项 N = 200 名参与者的实验结果证实，信任显着增强了定向遗忘、表现和幸福感。行为意图完全调节了对 DSS 使用的信任效应。决策结果的框架没有显示出缓和，但对定向遗忘有主要影响，损失框架减少了定向遗忘效应。从业者总结：这项实验性研究证明了对信息系统的信任对于在模拟的复杂业务环境中利用这些系统对用户认知资源、性能和幸福感的积极影响的重要性。缩写： DSS(s)：决策支持系统；R-F：记住-忘记差异；ANOVA：方差的差异分析 在模拟的复杂业务环境中的表现和幸福感。缩写： DSS(s)：决策支持系统；R-F：记住-忘记差异；ANOVA：方差的差异分析 在模拟的复杂业务环境中的表现和幸福感。缩写： DSS(s)：决策支持系统；R-F：记住-忘记差异；ANOVA：方差的差异分析