The design of computer-supported caregiving technology has generally not acknowledged the complexity and heterogeneity of the informal care provision to older adults. For instance, most Latin American older adults have not been capable to broadly embrace digital technology to interact with their family members. This attitude, complemented with a high commitment derived from a strong filial obligation, burdens those family members that are most engaged in caring for their older adults, indirectly producing tension within the family network. In order to better understand this scenario in Southern Cone families (i.e., a particular region within Latin America comprising Chile, Argentina, and Uruguay), we conducted a localized multi-method study involving shadowing, contextual inquiry, and semi-structured interviews with informal elderly caregivers. Our study results highlight design implications and structure the elderly caregiving ecosystem, providing means to support invisible work and its articulation in this highly collaborative scenario. In particular, (1) we define a set of roles that characterize the viewpoints and concerns of the different family members regarding informal elderly caregiving, and therefore sustain the articulation of the process; (2) we draft the main concerns of the involved stakeholders in the form of a caregiving matrix, which can be used for visualizing the current fulfillment of duties within the family network; and (3) we describe a set of typical caregiving scenarios aimed to inform the design of contextualized strategies for mediating the social interaction space of intergenerational families through computer-supported technology. By addressing the identified implications, HCI and CSCW researchers, designers, and practitioners would be able to better understand the complexity of informal elderly caregiving in the South of Latin America, and therefore identify plausible solutions that would improve user experience and the effectiveness of computer-supported mediation strategies this context.

计算机支持的护理技术的设计通常没有意识到向老年人提供非正式护理的复杂性和异质性。例如，大多数拉丁美洲老年人没有能力广泛地使用数字技术与家人互动。这种态度，加上强大的孝道义务所带来的高度承诺，使那些最关心照料老年人的家庭成员负担沉重，间接在家庭网络中产生了紧张感。为了更好地了解南锥家庭（即拉丁美洲的一个特殊区域，包括智利，阿根廷和乌拉圭）中的这种情况，我们进行了局部多方法研究，涉及阴影，上下文询问和非正式的半结构化访谈老年护理人员。我们的研究结果突出了设计的含义，并构造了老年人护理生态系统，为在这种高度协作的情况下支持无形工作及其清晰表达提供了手段。特别是，（1）我们定义了一组角色，这些角色体现了不同家庭成员对非正式的老年人照料的观点和关注，从而维持了这一过程的清晰性；（2）我们以照顾矩阵的形式起草了相关利益攸关方的主要关切，可用于可视化家庭网络中当前职责的履行；（3）我们描述了一组典型的看护场景，旨在通过计算机支持的技术来指导设计情境化策略来调解代际家庭的社会互动空间。