This paper presents a quality of experience (QoE) conceptual model to the context of unified communications (UC) through summary, classification, and discussion of multiple influence factors (IFs) and dimensions affecting it. A deep and comprehensive understanding of the IFs and their impact on QoE for a given service is an essential precondition for successful QoE management with the overall goal of prominently optimizing end‐user QoE, while making efficient use of network resources and maintaining a satisfied user base. The proposed conceptual model was used to conduct a qualitative meta‐analytical review of selected papers. The results of the qualitative review include various IFs, QoE dimensions, and key findings in the form of research recommendations for QoE in the context of UC.

中文翻译：

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统一通信的体验质量：一项调查

本文通过总结，分类和讨论影响它的多个影响因素（IF）和维度，向统一通信（UC）的上下文提出了一种体验质量（QoE）概念模型。深入全面地了解IF及其对给定服务的QoE的影响是成功进行QoE管理的基本前提，其总体目标是显着优化最终用户QoE，同时有效利用网络资源并保持满意的用户基础。提出的概念模型用于对所选论文进行定性的荟萃分析。定性审查的结果包括各种IF，QoE维度以及以UC为背景的QoE研究建议形式的关键发现。